What happened on the 911 power outage in Hamilton County

The Hamilton County 911 communications center experienced a brief power outage on Saturday.

For 40 minutes on Saturday morning, those who called 911 in Hamilton County outside of Cincinnati couldn’t get through.

Between 9:37 a.m. and 10:17 a.m. that morning, calls from 27 different phone numbers were missed, Hamilton County Communication Center Director Andrew Knapp told the Hamilton County commissioners on Thursday. Some callers may have called multiple times.

A three-second power surge near the 911 dispatch center in Colerain Township caused a loss of power to the equipment that routes calls to the dispatchers.

“It was only a three-second surge, but just like a lightning strike, that surge was catastrophic,” Knapp said.  

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