Southwest customers impacted by cancellations or a "significant flight delay" between Dec. 24 and Jan. 2 may submit receipts by email for reimbursement consideration.
"We will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation," the airline said on its website.
Unclaimed bags, belonging to Southwest customers who didn't make it as far as their checked luggage, have piled up at airports across the country. “We’re working to resolve the situation as quickly as possible,” the airline said on its website.
An airline spokesperson told USA TODAY a webpage will soon launch to help reunite customers with their bags.
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