buying an item from amazon dot com isn't always a sure thing. A fake review can artificially inflate your quality expectations for one. But in recent years, some items sold on the online megastore have even caused harm to the buyer and their property. In fact, insider reports that in 2020 amazon was sued after a customer received a faulty laptop battery which exploded after use burning her. Amazon said it was not liable because it, quote, did not distribute, manufacture or sell the product. The courts saw it differently. And now Amazon has a new policy regarding faulty third party items that injure or damage property. You get a payout starting september 1st, the company will begin shelling out $1000 payments to anyone who has had issues like these and cannot get recompense from the seller. Amazon says it will first mediate between the seller, but if no response has had, it will shell out the $1000 payment themselves. Amazon implores it's still not liable for injury or property damage from third party sellers. However, this new policy coincides with the Consumer Product Safety Commission lawsuit against Amazon, filed just last month asserting the company could have done more to warn consumers of more than 420,000 effectively dangerous products, including hairdryers, that would shock people and carbon monoxide detectors that didn't sound an alarm when the dangerous gas was present.
Amazon is changing its complaint process for returns and will pay customers up to $1,000 for products sold by third-party sellers that caused damage or personal injury.The company announced Tuesday that it will deal with customer satisfaction itself and go after companies afterward if third parties are unresponsive or unwilling to compensate valid claims. Amazon said the changes begin Sept. 1 for all products sold on its website.Here's how it works: Customers can contact Amazon's customer service and they will notify the seller of the problem. If the seller doesn't respond, Amazon said it will "address the immediate customer concern, bear the cost ourselves, and separately pursue the seller." If the seller rejects the claim, Amazon said it might step in to help address the problem and pay up to $1,000 at no cost to the seller."This streamlined process will save time, money, and effort for both customers and sellers," Amazon said about its new "A-to-z Guarantee." That represents a shift from the current process of having buyers contact sellers directly about problems.In recent years, numerous products sold on Amazon have caught consumers' ire. For example, hoverboards, carbon monoxide detectors and faulty dog collars sold on Amazon have caused problems. That has sparked a lawsuit, called "Oberdorf v. Amazon," that questions if the company can be held liable for damages caused by goods sold by third parties.Amazon said it's not a seller, rather just a marketplace for other sellers."If you purchase any of the products or services offered by these businesses or individuals, you are purchasing directly from those third parties, not from Amazon," according to its conditions of use. "Amazon does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties."Now, to keep some customers satisfied and protect sellers from paying invalid claims, Amazon is assuming some of that liability.
Amazon is changing its complaint process for returns and will pay customers up to $1,000 for products sold by third-party sellers that caused damage or personal injury.
The company announced Tuesday that it will deal with customer satisfaction itself and go after companies afterward if third parties are unresponsive or unwilling to compensate valid claims. Amazon said the changes begin Sept. 1 for all products sold on its website.
Here's how it works: Customers can contact Amazon's customer service and they will notify the seller of the problem. If the seller doesn't respond, Amazon said it will "address the immediate customer concern, bear the cost ourselves, and separately pursue the seller." If the seller rejects the claim, Amazon said it might step in to help address the problem and pay up to $1,000 at no cost to the seller.
"This streamlined process will save time, money, and effort for both customers and sellers," Amazon said about its new "A-to-z Guarantee." That represents a shift from the current process of having buyers contact sellers directly about problems.
In recent years, numerous products sold on Amazon have caught consumers' ire. For example, hoverboards, carbon monoxide detectors and faulty dog collars sold on Amazon have caused problems. That has sparked a lawsuit, called "Oberdorf v. Amazon," that questions if the company can be held liable for damages caused by goods sold by third parties.
Amazon said it's not a seller, rather just a marketplace for other sellers.
"If you purchase any of the products or services offered by these businesses or individuals, you are purchasing directly from those third parties, not from Amazon," according to its conditions of use. "Amazon does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties."
Now, to keep some customers satisfied and protect sellers from paying invalid claims, Amazon is assuming some of that liability.
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