SPRINGFIELD TOWNSHIP, Ohio — A Springfield Township family facing the possibility of homelessness now has a safe place to stay.

Stephanie Payne's landlord is planning to sell her house, telling Payne she and her granddaughters must be out this week. Though she had known since April, Payne said she was struggling to find a new place that would accept her housing choice voucher, commonly known as Section 8. Payne stays home to provide 24-hour care to her granddaughter Mekyla, who has cerebral palsy.

"Her name is MeMe, my everything," Payne said. "Mekyla requires a lot — she's got to have room for all of her machines, all of her equipment."

After telling WCPO her story, multiple people and agencies offered to help Payne's family. Payne said her case manager at Hamilton County Developmental Disabilities Services was able to find her a temporary place for the rest of December, and a new home to move into in January.

"Sounds like a pretty good situation to me — a lot better situation," Payne said. "It feels good to see the love, to see that there's still people out there who care and are willing to help when you're in a bad situation."

Hamilton County DDS said outcomes like this are not always expected, but they are thankful that things were able to line up to make it possible in this case.

"This is one of those situations that we were just glad that we were able to help," said Ryan Braun with Hamilton County DDS. "The timing worked out perfectly for a few things — we had this temporary location that happened to be open right at the right time."

Case managers work with clients and a housing coordinator who can help families, but with so many moving pieces, Braun said, it can be a difficult process.

"It's important to note that housing can be difficult to find for a lot of folks, so we're happy that we were able to help out in this situation," Braun said.

A GoFundMe to help the family with moving costs has raised more than $3,500 and Payne said she is also getting support from "Their Voice of Greater Cincinnati," a cerebral palsy-focused nonprofit.

"It feels great. I feel a whole lot better than I did," Payne said. "Now I've got something to look forward to. I've got a new home to look forward to: we will be together for Christmas."

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CINCINNATI — Valerie Lane finally has a new place to call home.

WCPO 9 first reported her story last month.

A ceiling in Lane's Westwood apartment had collapsed, and rain had soaked much of her clothing, furniture and other belongings. The landlord told all the building’s tenants they had to move by Sept. 30, but Lane was struggling to find a place to go.

RELATED: She has eight days to move but nowhere to go

Many readers and viewers responded to Lane’s story with offers to help. On Friday, help arrived.

Movers hired by Neighborhoods United began loading up her belongings to take them to her new home at City West in Cincinnati’s West End.

“I feel better,” she said Friday, sitting on her couch as her living room ceiling dripped and movers worked around her. “I feel better that I am, you know, at least going toward a better thing.”

Eric Clajus | WCPO

Neighborhoods United raised $2,000 to help Lane — initially planning to use that money to temporarily move her into a hotel so she could leave her place in Westwood, said chair Brian Garry.

But Lane didn’t want to leave her possessions behind because she has been robbed in the past, Garry said, so she stayed in Westwood until Garry found her someplace to move.

“She’s a disabled senior citizen, and she deserves better than this,” Garry said. “Normally, I’m a pretty connected person, and I can find people housing. I went to all of my resources — all of them. I exhausted my resources. Nobody could do anything.”

Finally, Garry said, he helped Lane find a place at City West. Neighborhoods United paid her application fee and security deposit, he said, and Garry took Lane to sign her lease and pick up her keys Thursday.

‘It can’t be this cold-hearted’

Lane, 64, has a housing choice voucher, the federal housing subsidy more commonly known as Section 8. The voucher was set to expire earlier this year, but she got an extension through the end of September. Garry said he helped her get another extension through the end of October.

Finding a place to accept the voucher was difficult, Garry said, and took much longer than he initially had hoped after first learning about her situation from the WCPO 9 story.

“The market has just gone through the roof, and affordable housing is at an extreme shortage,” he said. “I’m very thankful for the community, because they did come together.”

Courtesy of Brian Garry

Lane gave up hope more than once over the past six weeks, she said.

“It just seemed like don’t nobody care no more. And I say, it can’t be this cold-hearted,” she said. “But I’d say, I know God wouldn’t keep you here for this much pain and not give you a good outcome.”

Lane said she’s eager to have everything moved into her new home so she doesn’t have to think about the apartment in Westwood anymore.

Other tenants, including a woman with a little boy, are still living in the building because they have not been able to find anywhere to move, she said. Lane said she’s hoping maybe they can move to City West, too.

Now that Lane’s outlook is brighter, she said, she has a message for everyone who is following her story.

“Just have a little heart,” she said. “Just be there for each other. And this world will be a whole lot better.”

Lucy May | WCPO

Lucy May writes about the people, places and issues that define our region — to celebrate what makes the Tri-State great and shine a spotlight on problems we need to address. Poverty is an important focus for Lucy and for WCPO 9. To reach Lucy, email lucy.may@wcpo.com. Follow her on Twitter @LucyMayCincy.

CINCINNATI — Valerie Lane is running out of time.

A ceiling in her Westwood apartment has collapsed, and rain has soaked much of her clothing, furniture and other belongings. The landlord has told all the building’s tenants they must move by Sept. 30.

Lane has been packing and searching for a new apartment. But despite months of looking, she said she hasn’t been able to find anything.

“I’m stuck here because I don’t have nowhere else to go,” Lane said. “The water is running up under my furniture and going into the closet. So it’s gonna mess up more stuff of mine.”

The situation is more complicated than it appears, said T. Renáe Banks, the owner of Bankable Properties LLC.

Banks is managing the Westwood apartment building for her father, Dion Parker, who owns the property. She said Parker is away getting treatment for problems stemming from mental health issues.

Eric Clajus | WCPO

Banks said her father has been trying to make repairs that the building needs. But the federal government stopped paying Parker full rent for his Section 8 tenants because of the property’s maintenance problems, she said, which made it even more difficult for Parker to afford the repairs.

“We haven’t had a payment from Section 8 in almost three months,” Banks said. “During this pandemic, there was no assistance for him.”

A letter dated Sept. 7, 2021, informed tenants they would have to move by Sept. 30, Banks said, because of unsafe conditions in the building.

The letter told tenants they would not be required to pay September rent and suggested they use that money to find a new place.

Lane, who is 64, has a housing choice voucher, she said, the federal housing subsidy more commonly known as Section 8. The voucher was set to expire earlier this year, but she got an extension. Now she is running out of time on the extension, too, she said.

From Cincinnati City Hall to the White House

“I done called everybody, all the way up to tried to get the White House,” she said. “But nobody’s helping.”

A letter from the city of Cincinnati offered to help with relocation expenses, Lane said, but it requires her to provide records of her bills. She packed those papers in boxes before she got the city letter, she said, and isn’t sure she can find the records in time.

Banks said she has offered to help Lane get into a homeless shelter, but Lane has refused that help.

Lane said she doesn’t think she should have to move into a shelter – she wants a home instead.

“My nephew said if push come to shove and I’d be out on the street, I could come there,” Lane said. “But ain’t nobody else saying nothing.”

Banks said her father lived in the same building where Lane lives, and he has tried throughout the COVID-19 pandemic to keep it maintained. But Banks said his mental health issues, problems with employment and a lack of rent money have interfered.

“The pandemic definitely has a huge role to play,” she said. “I don’t want it to seem like there’s no helping hand being given.”

Lane has a week to find someplace to live, and she said she doesn’t know where else to turn.

“I done went everywhere,” she said. “I don’t know where to go now.”

Eric Clajus | WCPO

Lucy May writes about the people, places and issues that define our region – to celebrate what makes the Tri-State great and shine a spotlight on problems we need to address. Poverty is an important focus for Lucy and for WCPO 9. To reach Lucy, email lucy.may@wcpo.com. Follow her on Twitter @LucyMayCincy.