EUGENE, Ore. (Video above: KEZI via CNN) —

A 7-Eleven employee in Oregon went above and beyond her job description recently when she helped deliver a baby during her shift.

Around 3 a.m. on Sept. 6, Karin Warren said a man asked for help calling 911 because his wife was in labor.

The situation that followed was caught on the convenience store's surveillance camera.

Warren told KEZI that after she called 911, she went to be with the expectant mother until an ambulance arrived.

"That's when she stuck her legs up on my shoulders and I was like, 'woah, OK,'" Warren said.

Warren said she went into "mama mode" and helped the woman through what happened next — the arrival of her newborn son.

"I always wanted to see a baby be born other than mine," Warren said. "It was incredible."

The parents Warren helped were originally from California and trying to find the closest hospital. They were so grateful for her help in a stressful situation that they made Warren the child's godmother.

Watch the video above to see the whole situation unfold.

COLUMBIA, S.C. — Authorities in South Carolina say a Belk Department Store employee died in the store's public bathroom, but her body wasn't discovered for four days.

According to Columbia Police, the Associated Press and CBS affiliate WLTX reported that the store's janitor Bessie Durham was last seen Thursday at work.

On Monday, Durham's body was found by another store employee in a bathroom stall around 8 p.m., the Lexington County Coroner's Office told WLTX.

Deputy Police Chief Melron Kelly told WIS-TV her cleaning cart was sitting out of the bathroom.

The news outlets reported that Durham's body was found shortly after her family reported her missing.

According to the news outlets, foul play is not suspected.

WLTX reported an autopsy is scheduled for Thursday.

Kelly said the store was open during normal business hours those four days, so police will investigate if anyone was negligent, the news outlets reported.

“We’re still working with the store to find out what their process is to closing down the store, inspecting the store and things of that nature,” Kelly told the news station.

There is a national child care crisis, and programs are looking for ways to help alleviate some of the issues families are facing when trying to secure child care.

Some parents are needing to wait between nine and 12 months to secure a spot on a waiting list. To help solve this problem, programs are turning towards education for refugees and immigrants to add them into the workforce.

“As refugees and immigrants come into our economy, we want them to enter into jobs right way,” said Deborah Young, the co-founder of Pamoja Early Childhood Education. “There are 27,000 teachers that are missing, so this is a great match. We have a huge talent force, and we have a need for them.”

The Pamoja Early Childhood Education workforce program is made up of refugees and immigrants from all over the world to serve as a pipeline for new early childhood educators.

Fatima Jafari, who is from Afghanistan, is in the program.

“For two years, I have studied early childhood education, and I am working as a teacher in the center,” Jafari said. “The program is so important for all the women in my community. They come into the United States, and they need to learn to communicate with the children and how to live in the United States in a new environment. They also need to learn to grow their kids in a new country.”

According to Child care Aware of America research, it shows that nearly 9,000 daycares closed in 37 states between 2019 and 2021. While there are also less day cares, child care center costs increased across the country at an average rate of 41%.

For this reason, Pamoja Early Childhood is utilizing refugees and immigrants by not only giving them the education to start a new life in this country but to help decrease the childcare worker shortage and promote diverse people in the industry.

“We need childcare, and we don’t have enough childcare. We don’t have enough childcare workers, mostly because we do not give professional wages or living wages even,” Young said. “Really investing in our refugees and our immigrants to get higher education, to get the credentials and knowledge and get into the workforce, they’re contributing in one way or another to our society, let’s get them to contribute in ways that creates the whole increase in well-being for everybody in our communities.”

According to the CDC, 94% of childcare workers are female and 40% of those are people of color.

“Right now, almost two years ago, I started the study of the children,” Jafari said. “One of my children is a little bit delayed, but I just want to learn a lot about the behavior and learn about growing the brain for him. Also, I want to help others who have children like me, and I can help them.”

“We want childcare workers to speak the same language and look the same as the child,” Young said. “We want child identity to really be confident in who they are who their family are and what their background and historical context are. And most of the background of teachers and leadership positions look like me.”

The developers of this program believe that bringing in women of color who speak multiple languages can help provide more options for child care to the country and overcome cultural differences while also closing the work shortage gap.

DENVER, Colo. — Looking clean and pristine was once the standard of travel.

"These folks are the best. No matter who I get every time I have time when I'm in Denver, I always stop and get a shoe shine," said one pilot at the Denver airport.

It's what veteran pilots have always known.

"I know it doesn't look like it by looking at me, but I've been doing this for 27 and a half years," said another pilot.

However, time has shifted and fewer less travelers are gliding through the airport in tip-top shape. Jill Wright, the CEO of Executive Shine, has watched it happen the first time and that's why her business has stood the test of time.

"The world's changed a lot," Wright said. "We have a saying that we say is: 'what does love look like here, for the person in front of you right now,' and that's how our whole business runs."

You don't need your fanciest pair of shoes to stop by! Your leather sneakers or favorite boots will certainly suffice.

"Those are the trends that have shifted. It's gone from really stiff to really soft, and I think that's kind of symbolic for what's happening with people," Wright said.

To Wright and her team, a shiny pair of shoes is simply the cherry on top. This business, in the center of the Denver airport, is about connection.

"I mean it literally gives me life to have you guys come back and see us again. Just knowing that I touched your day in a special way," said Tara Soto, an employee at Executive Shine.

People share their stories as they sit down.

"These boots I actually got while I was in Germany visiting my grandma," one woman explained.

We've learned many airline staff won't go anywhere else in the country.

"The only place I've gotten my shoes shined is here," a pilot told us. "We all know when we buy our next set of shoes gotta go through Denver."

Wright says it is rare people are given the opportunity to share and the employees, sitting in front of them, really care.

"People still need to be seen and be appreciated for who they are," Wright said.

"It goes deeper than the shine for me for sure," Soto explained.

Soto says shoes are a metaphor for how people judge themselves.

"When you look at your shoes, you come up and you're like, 'Oh, they look so good,' and there's a little bit of color off the tips of the toes or they are not in the best shape, ya know, sometimes that's how we as people look at each other or even ourselves," Soto said. "Just dirty, without purpose, trying to find your worth, trying to find your beauty that you have inside."

It's a journey she's personally experienced, working here for nearly a decade.

"Going through the transformation of cleaning them and conditioning them is really a personal transformation that we go through in life too," Soto said.

We all know the saying to walk in someone's shoes and in this case it's connecting sole to soul.

"Always put yourself in the shoes of someone else," Wright said.

SPRINGFIELD TOWNSHIP, Ohio —

Another shoe has dropped in the investigation of suspected abuse at Hillcrest Academy.

Hamilton County and Juvenile Court announced Wednesday afternoon they will end their contractual ties to Rite of Passage, which runs the treatment program for at-risk youth at Hillcrest.

The decision comes in the wake of allegations that surfaced within the past few days from a worker there.

An investigation is underway into whether a female staff member sexually assaulted at least one student.

There was an emergency Juvenile Court meeting about it over the weekend.

According to a joint statement this afternoon from Hamilton County Juvenile Court and Hamilton County Job and Family Services, "On Saturday, HCJC held an emergency shelter hearing to remove all 12 of the children the Court placed at Hillcrest. HCJFS is also in the process of relocating its residents. In addition, the County Administrator and the Administrative Judge have given notice that it intends to terminate its contract with Rite of Passage."

The statement mentioned there were 50 current residents at Hillcrest.

A dozen were placed there by Juvenile Court, six by Jobs and Family Services.

The rest of the residents were sent to Hillcrest by other entities from out of state.

Neither Hamilton County leaders nor anyone from Juvenile Court would say anything further about the separation, referring all questions to the Hamilton County Prosecutor.

As for the criminal investigation, the Hamilton County Prosecutor’s Office said there is nothing new to release at this time.

CHEVIOT, Ohio —

Hot coffee was thrown at a Frisch's employee amid a fight.

A former employee has been charged and arrested and it's still not clear why the fight happened in the first place.

As of Monday night, the suspect, Lauren Ward, 38, was still listed as booked in the Hamilton County Jail charged with felonious assault.

According to Hamilton County Court, Ward was arraigned on Monday.

Police said she threw scalding hot coffee on another employee causing burns.

It was piping hot trouble brewing at the Frisch's restaurant on Bridgetown Road.

"There's two people in here fighting," an employee told a 911 dispatcher.

The sign outside advertises "Fresh and Fun," but on Nov. 8, police said things took a sour, angry turn.

Cheviot police said Ward allegedly waited for the victim employee to come to work, started yelling and as a manager tried to step between the two, Ward threw a cup of hot coffee at the victim employee.

Police said Ward also gouged the victim employee's left eye.

Cheviot police said the 58-year-old victim employee was burned.

According to a report, the roasting coffee splashed all over the victim's chest, face and eyes.

Then, witnesses said Ward left the establishment.

Investigators said she went to her apartment before officers arrived and no one would answer the door.

Meanwhile, others comforted the victim employee.

"She's having trouble seeing out of her eye. They're coming, hun. I've got an ambulance coming and the police are coming," an employee said while on the phone with a dispatcher.

Police said the victim employee was taken to UC Medical Center for burns to her face, a gouged left eye and coffee possibly in her eyes.

Ward's bond was set at $5,000 and the case heads to a grand jury on Dec. 1.

A manager at the Frisch's told WLWT the victim employee is doing OK.

A man who identified himself as the victim employee's son also told us she was doing OK.

So far, we have not been able to talk with the victim directly.

Cheviot police said video exists showing what happened.

We have requested a copy and expect to get it in the coming days.

WLWT also reached out to Frisch's media contact for a statement, but we have not heard back.

CHICAGO — For many American employees, the pandemic forced them to work from home. For some, it was the first time. That move has raised questions about what the future of the workplace will look like beyond the pandemic.

A year and a half into the outbreak, some businesses were phasing back into in-office work. But the surge of the delta variant has delayed a return to the office for many.

Now, a new survey from the small business review site Digital.com reveals just how much the future of workplaces appears to be changing.

“Seven out of 10 businesses since March of 2020 have closed at least some of their office,” said Dennis Consorte, a small business consultant with Digital.com. “It is an indicator that what's been happening over the last couple of decades is just accelerating, and that is we are moving towards more of a remote workforce.”

What's new now is that much of the change looks like it will be long-lasting.

According to the survey, 69% of businesses say they've permanently closed some or all office spaces. That breaks down to 37% permanent closures of all physical office locations and 32% partial closures.

“This lockdown was a catalyst where businesses said, 'OK, we need to adapt if we want to survive.' And that's what they did,” said Consorte. “Businesses are realizing that they can cut their overhead tremendously by not having all of this office space.”

The closures are differentiated by business size. Those businesses with 10 or fewer employees were more likely to keep all office spaces open, while 45% of businesses with over 500 employees reported closing all of them.

“Cities that historically have had large numbers of inward commuters, often by mass transit those people are, in my view, are not going to return in the numbers that we were accustomed to before the pandemic,” said Steven Davis, a professor of international business and economics at the University of Chicago.

While, reduced overhead, real estate savings and less commuting are wins for companies and their employees, Davis says a permanent transformation will likely be painful for others.

Without the daily foot traffic of in-office employees, shops, cafes and restaurants in city centers will likely take a hit.

“A lot of those businesses will be operating at lower intensity, or not operating at all,” said Davis. “It doesn't mean those spending dollars disappear. They just go to other places in the economy like the suburbs.”

Consorte says it will take innovation to contend with the changes.

“Property owners are going to have to be creative to figure out what to do with this space that is no longer occupied,” he said.

How exactly this balances out, say economists, is still in flux, but one thing is certain: the paradigm shift means office work will look significantly different than it has in the past.

The strong jobs recovery has prompted a lot of workers to part ways with their employers — in many cases, to pursue jobs offering more flexibility or better pay.

In June, nearly 4 million workers quit their jobs, according to the latest Job Openings and Labor Turnover survey from the Bureau of Labor Statistics.

But when it comes to leaving your job, there should be more to it than walking into your boss' office and yelling: 'I quit!' (No matter how tempting that might be.)

How you leave your current job can affect your career down the road and you don't want to burn any bridges. Here's how to do it right:

Tell your boss first

You might be excited to share the news of your new role with your work friends, but your boss should be the first person to hear about your exit.

"It is a courtesy," said Marianne Ruggiero, founder and president of Optima Careers. "They are the people who likely made the decision to hire you and you want them to have a chance to understand and get information and make a plan."

If possible, have this conversation in person or, if you're working remotely, on a video meeting.

When having the conversation, Ruggiero recommends getting straight to the point by saying something like: "I want to let you know that I've decided to take a new position and am resigning from my position effective [provide date]."

If the boss seems surprised by the news, Ruggiero suggested following up by saying something along the lines of: "I'm very grateful for all that you've done for me and I hope you understand that I'm doing this to advance my career. It will be an opportunity to further my skills or leverage my skills or learn more about..."

Alison Sullivan, career trends expert at Glassdoor, suggested discussing with your boss about how best to inform your colleagues.

"Think about how you are going to communicate with your team and boss and what you are going to say about the reasons you're leaving," she said. "Make sure to be clear and be supportive in helping the transition process."

Give some notice (if you can)

Giving at least two weeks' notice of your departure has become a generally accepted norm.

The heads up helps managers figure out things like how to shift your workload, get up-to-date on the status of assignments and inform clients.

While it's not necessarily a requirement to give that much notice, departing abruptly could have negative consequences, including leaving a poor impression and having co-workers wondering what happened.

"If you have some sort of agreement that has a different notice period then you should follow that because you could lose out on other benefits that you might be entitled to," said Davida Perry, managing partner of Schwartz Perry & Heller in New York City.

You should also be prepared to be asked to leave the day you give notice — especially if you are going to a competitor.

"Most people know before they've resigned what the general convention is in that particular environment," said Ruggiero.

The resignation letter

If you're asked for a resignation letter, Perry advised keeping it short: thank your employer for the opportunity and state when your last day of work will be.

However, if you're leaving over a possible legal claim, such as an allegation of workplace safety violations, Perry advised speaking to an attorney before submitting a resignation letter. Anything in writing could be used against you later.

"If there is some illegal activity going on... you're definitely going to want to push back or write a letter identifying the fact that you are not voluntarily resigning."

Help with the transition

When delivering the news of your departure, have a plan to help your boss with the transition after you leave.

Career coach Hallie Crawford suggested being ready with a status update on all your projects and assignments, and offering up suggestions about which colleagues might take them over.

"Be proactive and have a transition plan. It will help smooth things over and make it easier on everybody. But make sure what you are promising you can do is realistic," said Crawford.

Stay positive

Try to remain cordial and productive with your colleagues during your remaining time. You never know when your paths might cross again.

"These are the people who are going to be your next reference," said Ruggiero, adding that you should also identify who you'd like to try to keep in your network as you move forward in your career.

Reach out to any sponsors and colleagues you wish to carry on relationships with and ask them to have coffee or lunch with you before your departure.

"Pick a handful of people you'd like to stay connected with and let them know that," said Crawford. "You want to close your professional relationship out with people properly, just as if you are onboarding, you want to offboard correctly as well."

Don't waver

Even though you might have spent hours deliberating about moving, your boss might still try to make an offer to keep you on board.

If you've already concluded you are leaving and have accepted another offer, Crawford advised being direct.

"You need to stick to your 'no.'" She recommended saying something like: Thank you so much for the offer. I really appreciate it, but I've really made up my mind.

"Keep it short and sweet. If you start to say more, you might be leaving the door open," Crawford said.

CHICAGO — If you're stressing about having to return back to the office, you’re not alone.

Recent studies show a large percentage of people don’t want to return to the office full time.

"I've got two young kids and pets, and I'm able to kind of take more time with them in the morning,” said Stephanie Bossmeyer, a human resources director who has been working from home the past year. "I can't believe the amount of time that I spent going to and from work."

Bossmeyer is fortunate. Her company is not pressuring employees to return to the workplace in the near future.

“It's been pretty successful, to be honest, and I think a lot of people feel that way,” said Bossmeyer.

As more people get vaccinated, the prospect of life returning to normal is exciting. While some employers are starting to consider having staff move back into the office, it’s something many teleworkers may be dreading.

“Any belief that we're returning back to normal is probably misplaced,” said Shelly Rauvola, an associate professor of organizational psychology at DePaul University in Chicago.

Rauvola specializes in health and well-being in the workplace.

“I think there's the argument to be made that individuals might be more productive in a place where they're really comfortable," explained Rauvola. "They might be more productive if they get to work different work hours."

Whether it’s the stress and cost of commuting or the loss of flexibility, more Americans are finding their stride in working from home.

“I often feel more productive,” said Bossmeyer. “Sometimes, I think you forget to kind of log out and kind of go home. But I do appreciate the flexibility.”

Late last year, more than half of the workers surveyed said they would want to work from home even after the coronavirus outbreak ended. Now, that number has grown.

A recent Harvard Business School survey of remote workers found 81% of workers prefer a hybrid schedule post-pandemic or not going back at all. Just 18% said they would want to go back to the office full time. Meanwhile, worried about company culture, some 70% of employers say they want people back in the workplace.

What the ideal post-pandemic work-life will look like is still uncertain, but experts agree flexibility may be the key.

“I think that there should be a push to try to adapt work to fit the worker because ultimately, that's what's going to make for sustainable employability,” said Rauvola. "That's what's going to make for a happier, healthier, and more productive society.”